|I’m having problems streaming videos
One of the most common causes of problems while trying to watch videos on Study Gateway is weak or intermittent Internet connectivity. Frequent rebuffering or loading, problems starting the Study Gateway application, or trouble starting playback of a video when you’re trying to stream on your device generally indicates a slow or interrupted Internet connection.
Fortunately, we’ve got some great steps below that resolve most Internet connectivity problems.
Note: If you complete the steps below and are still having issues connecting to Study Gateway, we highly suggest you reach out to your Internet Service Provider. They will be able to help you determine if your router is properly set up to communicate with the other devices on your home network.
If your network meets our Minimum Streaming Requirements, completing the steps below will resolve most connection issues.
Restart your home network
For this step, make sure to leave your computer powered off and ALL of your home network equipment unplugged as a group for about a minute before plugging each device back in one by one.
Connect your computer directly to your modem
If you’re connecting through a wireless router that’s connected to your modem, and still can’t connect after restarting your network, try bypassing the router and connecting directly to the modem with an Ethernet cable. This will help identify what’s causing the problem by eliminating the router or wireless connectivity problems as a possible cause.
If this step gets you streaming again:
If you’re still not able to stream:
If you were unable to complete this step:
Improve your Wi-Fi signal
If you’re connecting over Wi-Fi and the above steps didn’t help, try some or all of these steps to improve your wireless connectivity:
If you’re having network connection issues while trying to stream on Study Gateway, the steps above are a great place to start. If you’ve tried all of our suggestions, and you’re still having connection problems, you will want to contact the person that set up your home network. They should be able to help you determine if your router is properly set up to communicate with the other devices on your home network.